Refund policy

Thank you for shopping at Soli Party Co! All of our items are handmade and personalized to help make your celebration truly special. Please review our policy below:

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❌ Returns & Exchanges

We do not accept returns or exchanges on personalized or custom-made items (including custom cupcake toppers, frames, and party decorations).

All sales are final once your order has been approved and production has begun.

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💛 Order Issues / Damaged Items

If your order arrives damaged or with an error (such as a misspelling that was our mistake), please contact us within 48 hours of delivery at solipartyco@gmail.com or message us via Instagram @solipartyco.

Please include your order number and photos of the item and packaging so we can assist you.

We’re happy to offer a replacement or refund if the damage or error is due to our mistake.

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🚚 Lost Packages

We are not responsible for shipping delays or lost packages caused by the carrier (USPS, UPS, etc.).

We’re happy to help you file a claim with the carrier or assist in tracking your package.

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📌 Cancellations

Cancellations are accepted within 2 hours of purchase. After that time, work may have already begun on your order.

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If you have any questions, please reach out — we’re here to help!
💌 Email: solipartyco@gmail.com
📲 Instagram: @solipartyco